Team: Customer Experience
Location: Remote (with occasional travel)
About Olli Health
Built by home health experts and seasoned product managers and engineers from Amazon, Google, Cohere Health, and Arrive Health, Olli Health streamlines ICD-10 coding, OASIS, and documentation with industry-leading speed and accuracy, helping agencies maximize revenue, reduce compliance risk, and scale efficiently.
Our AI-powered Scribe helps clinicians complete documentation faster and more accurately, giving them time back to focus on patients. With 100+ customers, we’re a fast-growing Series A funded company at an exciting stage.
Role Overview
We’re looking for a proactive, high-ownership Customer Success Manager to lead onboarding, drive clinicians training and adoption, and build strong relationships with our Home Health and Hospice customers.
This role is ideal for someone who genuinely enjoys project management, onboarding, and communicating with people. You’ll be the primary point of contact for agency customers, working with everyone from field clinicians to administrators and leadership. This role requires both strategic thinking and hands-on execution: you’ll help design how we scale customer onboarding and Customer Success while also doing the day-to-day work to ensure customers are successful.
If you enjoy simplifying complex workflows, building relationships, and rolling up your sleeves to solve problems, this role is for you.
What You’ll Do
Serve as the primary point of contact for assigned home health and hospice agencies
Own training, onboarding and implementation from kickoff through successful rollout
Build strong relationships with clinicians, QA teams, office staff, and leadership
Drive product adoption and ensure customers are getting clear value from Olli Scribe
Monitor usage and proactively identify risks, gaps, and opportunities
Troubleshoot issues, answer questions, and guide customers through best practices
Collect and synthesize customer feedback to inform Product and Engineering
Partner cross-functionally with Product, Engineering, and Operations
Help define and improve Customer Success processes as we scale
What Makes You a Great Fit
Previous Home Health RN with OASIS visit field experience
OASIS certified (HCS-O or COS-C)
2+ years in Customer Success, Implementation, Account Management, or similar roles
Strong communicator: Clear, concise, and comfortable with a range of stakeholders
Able to translate complex workflows into simple, actionable guidance
High ownership and reliability: you follow through and get things done
Comfortable in early-stage environments with ambiguity and fast change
Equally strong in strategy and execution: you can think big and do the hands-on work
Skilled at building trust with both clinical and operational teams
Excited about improving healthcare and supporting clinicians
Preferred Qualifications
Familiarity with EMRs, clinical workflows, or healthcare operations
Experience at a startup or high-growth technology company
Willingness to travel occasionally for onsite onboarding or customer visits
Why Join Olli Health
Competitive salary: $80,000 - $90,000
Strong Benefits: Fully-covered health, vision, dental, life insurance, unlimited PTO, 401K plan
Great colleagues working on a challenging problem for meaningful customers
Help define and build Customer Success from the ground up
Work closely with customers and influence product direction
Join a fast-growing company with strong traction and momentum
We value potential and passion over checking every box. If you're excited about our mission and believe you can make an impact, we'd love to hear from you.
